Hotel Policies

Check-in	From 14:00  Until 21:00
Check-out	From 10:00  Until 10:30
Cancellation/Prepayment	Cancellation and prepayment policies can vary depending on the selected room type.
Accepted credit cards	American Express Visa Euro/Mastercard Eftpos

Important Information

Please note that reception hours are 07:00 - 21:00 from Monday to Saturday, and 07:00 - 20:00 on Sundays Please note that all check-ins must arrive before 21:00 Monday to Saturday and before 20:00 on Sundays and Public Holidays Please note that this hotel will not accept any reservations for groups in which all guests are under the age of 18 Any guests under 18 years of age travelling without a parent or legal guardian must present a signed letter from their parent or legal guardian accepting responsibility for any damages You must show a valid credit card and photo ID -passport or drivers license- upon check in This credit card and ID must be in the same name as the guests name on the booking confirmation, and a copy will be retained by the hotel Please note that a credit card pre-authorisation will be required upon check in for all bookings Please note that a security bond of AUD 300 will be required upon check in for all bookings in a Three Bedroom Apartment A security bond of AUD 200 will required upon check in for all bookings in a One and Two Bedroom Apartment The bond is not refundable if there is damage to the property or if any extra guests have stayed without booking No cash will be accepted for bond payments Please inform Royal Woods Resort in advance of your expected arrival time You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation